Credible Care EHR: Mobile app rebuild

Simple & secure sign-in

Users need a secure and easy way to access their accounts across multiple systems without managing separate sets of credentials.

The previous login experience caused a lot of friction and increased the risk of access issues.

I introduced a dual-option sign-in flow that supports both standard credentials and Single Sign-On (SSO), simplifying authentication & maintaining security.

Stay on top of your day

Providers often face packed schedules, back-to-back sessions, and incomplete sets of documentation across systems. And without a clear overview, it’s been easy to lose track of what’s next or what still needs attention.

I designed a dashboard that surfaces upcoming visits, pending sessions, and key actions in one place, helping providers manage their day and stay organized at a glance.

Documentation made easy

Clinical documentation is a core part of providing care, but existing workflows often slow down this process with repetitive forms and data entry systems that require training just to use.

This made it extremely difficult for providers to track progress or connect session notes back to treatment goals.

I redesigned the documentation flow to simplify form completion and align each note directly with the client’s treatment plan, helping providers document efficiently while maintaining clinical accuracy and compliance.

Now, providers are seamlessly guided through a document and can easily pick back up where they've left off.

Flexible scheduling

Providers, like many others, manage a mix of client sessions, administrative work, and personal availability throughout their week.

Our existing tool did not allow for users to schedule admin time nor time blocks, making it difficult for users to manage their schedule and actual availability for client-facing sessions.

I designed a unified calendar that lets providers schedule services, allocate admin time, and record unavailability within a single, adaptable workflow.

Conduct EVV-compliant sessions

Some providers are required to verify each visit’s time and location to meet federal EVV (electronic visit verification) standards. Previously, this process relied on manual entry and disjointed tools, often leading to errors and added admin work.

I designed a unified session flow that allows providers to check in, record their time, device's location, and collect e-signatures, ensuring EVV standards are met in real time without interrupting the session.

A moment to disconnect

Many providers work in rural areas, community settings, or in client homes where connectivity is unreliable.

Previously, losing signal meant losing access to critical information, or even worse – losing progress on their session altogether.

I designed an 'offline mode' that allows providers to continue working seamlessly, storing key points of data on the device level. With automatic data sync upon re-connection, records are kept accurate, workflows uninterrupted, and most importantly their data remains private & secure.